Seven steps to a safe salon visit

 Gatsby & Miller in Amersham shares its new-look, super safe salon set up

We’ve already imagined what salons might look like once they reopen. Well, now we can see it, thanks to Amersham super salon Gatsby & Miller. It’s been busy getting organised and making modifications for a safe reopening after lockdown along with its salon partner, L’Oréal. Let’s have a look at what to expect…

1. On arrival 

Gatsby & Miller will be using a digital screen in its window to display important messages so clients know what to expect before they even enter the salon – think social distancing reminders and new hygiene measures. 

2. Check-in and reception 

The salon has installed a protective screen at the reception desk and will avoid any queues thanks to streamlined appointment flow and a one-way system for clients to move around the salon. One dedicated stylist will welcome clients, and they’ll stay with them throughout their visit to help limit risk. All around the salon are signs to explain how the new client journey will run before the appointment begins.

Stylists will be wearing masks and gloves and will encourage clients to also wear a protective mask throughout. The government hasn’t issues any salon guidelines yet (they’re coming!) so these rules will adapt once they’re released. Client PPE packs will be handed out on arrival, with disposable items being as eco-conscious as possible. 

3. The consultation 

The bit where you figure out exactly what you’re having done will be a tad different too. Stylists will conduct short consultations in-salon chatting via the mirror (to limit any risks) or they’ll run through a virtual consultation before clients come in to cut the amount of time they’ll spend in the salon.  

4. The shampoo at the backwash 

Even here, Gatsby & Miller has installed protective screens and will be following social distancing advice by blocking off some of the backwash seats. After each appointment, each backwash station will be cleaned and disinfected fully. 

5. The service 

Gatsby & Miller is pretty fortunate that it has a large spacious salon, which it has mapped and adapted to make sure that all clients and stylists can follow those social distancing rules. If needed, the salon will also use protective screens between styling stations. 

6. The shopping section 

We love to have a nose at the colourful shelves of shampoos and stylers, but right now, Gatsby & Miller has removed all product testers and will use signs in retail areas and around the salon asking clients not to touch products. If you want to buy something, you just ask the stylist – they’ll wipe products down before placing in a bag to take home at the end of the appointment. 

7. The check-out 

Gatsby & Miller has gone cash-free, so it’s just contactless card payments please and these will be tapped at both styling stations and at the reception desk to help streamline appointments. The salon is also looking into online pre-paid appointments. You’ll be able to rebook appointments at the styling station before you leave, too. Then the team will get busy cleaning all tools and disinfecting each styling station ready for the next guest.

So yes it’s a bit different, but clearly the salon has worked super hard to think of every little part of the visit, as salons up and down the UK will be doing right now to make sure you and their teams are safe, and that your hair will be utterly fabulous when you leave!

“We are ready and once we have the date, we will be booking a team-training day before commencing client appointments to walk the team through every new protocol that we are implementing,” explains Dawn Montgomery, Gatsby & Miller’s salon manager.

“We know that both the team and the clients are looking forward to going back into the salon,” says Dawn. “With the level of weekly communication, they know how thoroughly we and other hair salons are planning a safe reopening that caters for the highest standards of health and safety, while still delivering an enjoyable and relaxing experience.” 

L’Oréal has been working hard throughout lockdown to provide a ton of help and support to its thousands of salon partners in the UK, such as sharing back to work guides stuffed full of health and safety guidelines and a hygiene course online that stylists can take at home and earn a certificate, which they can show off to illustrate how on the ball they are about your safety.

“The past few months have provided us with even greater awareness of the importance of our hairdressers – more than 250,000 in the UK – who are the beating heart of the community, and the demand from consumers for hair salons reopening is high,” admits Beatrice Dautzenberg, managing director of the L’Oréal Professional Products Division. “Hairdressing is the single largest contributor to the British beauty economy valued at £6 billion, and salons play an integral part in communities and boost consumer wellbeing.” We couldn’t agree more!